Managed services helps organizations to invest in the right technology that offers value and establish future-ready IT landscape. It is an approach that allows businesses to outsource day-to-day IT tasks to a service provider who provides round-the-clock support. The approach makes an organizational process to operate in a consistent manner in collaboration with ongoing process audits as well as optimization.
Mediasters has proven its prowess in transforming the IT infrastructure for organizations by bringing business objectives and adding to investments on the same plane. The company hosts MS Azure and Amazon certified professionals that make the organization offer seamless services.
Help Desk Management:
Mediasters Help Desk Management offers supreme quality service desk assistance with a highly integrated IT asset management, configuration management, and reporting and action competence to its end users. The consistent synthesis of service desk with other processes allows a single solution for IT asset management, endpoint security and end user assistance. It also minimises human and monetary resources required to establish interconnected management between systems and devices.
Ticket Management:
- One Click Reply Macros
- Custom Data Fields
- Top Clients Management
- Ticket Custom Tagging
- Ticket Configuration Rules
- Ticket Sharing
- Merge Instant Chat Tickets
- Attachment Limits/Files
AMAZON WEB SERVICES
Mediasters is the supreme consulting partner of Amazon Web Services amongst the only 27 partners worldwide. We hold a rich history of developing prime solutions on AWS, offering unparalleled service and supporting a large number of clients to run their applications on top of AWS.
AWS Cloud Consulting
End-to-end IT Solutions including workshops, assessments, strategy, architecture design implimentation and managed workload services cloud Endorsement Strategy
AWS Cloud Migration
Application Migration 200+AWS Cloud Migration Engagements Database Migration Storage manage and Migration
AWS Cloud Solutions
On-Demand Development/Testing Environments Proactive investigation and resolution of critical issues
AWS Service Monitoring
Server downtime Monitoring Disk Io Monitoring Disk Space Monitoring
AWS Cloud Management
Cloud Service Utilisation Availability Moinitoring Cloud Moinitoring
Mediasters Advantage
- Team of proficient and seasoned MS Azure and AWS certified professionals
- Structured process to execute IT operations
- High quality deliverables to achieve business goals
- Capability to foresee and act in the manner that is in-sync with the dashboard and report framework.